Technology isn't adopted just because it's deployed.
I help organizations plan strategy, user experience and change as one, so people actually use what you invest in.
Power Your Progress.
sustained adoption across 52,000 Microsoft 365 Copilot licenses
members in the champion network I founded
registrants for my Prosci webinar on AI adoption
leading enterprise technology change
I'm Stephanie Harvey. For nearly 25 years at AT&T, I led technology strategy, user experience and change for some of the largest rollouts in the company, most recently the Microsoft 365 Copilot deployment that Prosci recognized as a national case study. I built a UX and change function from scratch, founded the company's Future of Work program, and learned that the work succeeds when people are part of the plan from the first conversation, not the last.
- Prosci Certified Change Practitioner
- UX strategy
- AI adoption
- Technology transformation
Strategy, experience and change. One plan.
Most organizations plan these separately and wonder why adoption stalls. I plan them together, using the same research and decisions from day one.
- 1
Intake and routing
Every initiative gets the right level of effort, not the same playbook.
- 2
Understand the people
Personas, impact and readiness, built from real conversations.
- 3
Strategy and risk
Clear outcomes, real metrics and the decisions leaders need to make.
- 4
Journey map and plans
What each person experiences, phase by phase, and how they're supported.
- 5
Launch in waves
Pilot, learn, then scale with support where it matters most.
- 6
Sustain and measure
Measure real use, not licenses, and keep the change in place.
Prosci® and ADKAR® are registered trademarks of Prosci, Inc.
Where I help.
AI adoption programs
From license decisions to role-based use cases, champions and measurable value.
Technology rollouts, migrations and retirements
Collaboration tools, platforms and devices moved with people ready for day one.
Journey mapping and experience strategy
Personas and journey maps that show where adoption will break, before it does.
Building change and UX teams
Standing up the team, the operating model and the playbook, then training your people to run it.
On stage and on the record.
Digital Transformation Expo North America
May 2026 · San Jose
Co-presenter with Microsoft, invited by Prosci
Prosci webinar: How AT&T Turned Copilot into Measurable Business Impact
June 2026 · Online
Presenter · 5,550 registrants, a Prosci record
PMI Global Summit
October 2026 · Detroit
Speaker, with Prosci
Prosci Infinite Change Executive Summit
October 2026 · Denver
Panelist
Built to Change, Prosci video and podcast
Coming January 2027
Expert guest on the leadership decisions behind AT&T’s Copilot rollout
Why Plans Come Back
15 checks before your technology rollout goes to leadership
Free.